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FAQ

Frequently asked questions

Here's a few commonly asked questions. If something you're wondering isn't covered - don't hesitate to reach out to our team!

What's with all the Aussie references?

One of HostBilby’s founders is a true-blue Aussie, and we’re not shy about it! We bring that down to earth, fair dinkum attitude to everything we do straight talking service, no sneaky fees, and rock solid hosting that actually delivers. So yeah, expect a few roos, snags, and cold ones in our lingo - because we’re proud of our roots and reckon hosting should be fast, reliable, and a little bit of fun!

Why HostBilby? What makes you different?

We’re not just another hosting company - we’re an Aussie centric, Canadian owned company - customer focused, and built for performance. Here’s what makes us different: No Nonsense Hosting – Transparent pricing, no sneaky fees, and no "extra tax". High Performance Hardware – Custom enterprise servers powered by Xeon Gold CPU's. Rock Solid Network – Backed by our trusted network partners infrastructure for 99.99% uptime.

Fair Dinkum Support – No canned responses, just real humans who actually care. Secure & Spam Free – DDoS protection, automatic backups, and clean IPs. We do things properly, with no shortcuts - just blazing fast, secure, and reliable hosting that puts you first. Give HostBilby a go and see the difference!

What support do you offer?

Our infrastructure is monitored 24/7 by real people, keeping everything running smooth day and night. Got an issue? Support tickets are checked during business hours (9 AM - 9 PM EST), so you’ll always get help from someone who knows their stuff - no canned responses here!

How long does it take to setup?

No delays, no hassle - our web hosting and virtual servers are up and running in under a minute. With VirtFusion, you have complete control to customize, create, and launch your VPS/VDS with ease. Efficient, powerful, and ready when you are!

We’re here to help - just give us a shout, and we’ll get you sorted!

Live Chat

Open Ticket

Knowledgebase

What's with all the Aussie references?

Why HostBilby? What makes you different?

What support do you offer?

How long does it take to setup?

Products

Insight

Company

We’re here to help - just give us a shout, and we’ll get you sorted!

Live Chat

Open Ticket

Knowledgebase

Frequently asked questions

What's with all the Aussie references?

Why HostBilby? What makes you different?

What support do you offer?

How long does it take to setup?

Products

Insight

Company

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